March 2022 - Mailman-users - lists.mailman3.org

Dealing with email bounces from web signups
by Andrew Hodgson March 18, 2022

March 18, 2022

Hi. Back on the topic of bogus web signups again. I am dealing with several hundreds of these per month and we're talking a very low traffic system here. I have a cronjob to remove the users from the database. Right now a concern for me is handling the bounces for the confirmation emails that don't get delivered. These are coming from postorius(a)lists.hodgsonfamily.org<mailto:postorius@lists.hodgsonfamily.org> which I have redirected to a mailbox so as not to clutter up the mail queue. What I would ideally like is if we get a bounce from one of these confirmation mails we delete the user from the database but that is probably a future request. We don't get too many of these, around 20-30 a week. What are other people doing with these messages? Thanks. Andrew.

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Replies
by Matthew R March 18, 2022

March 18, 2022

Hi everyone, we're going to be using a Mailman3 list for the purpose of providing email support. So: * Anyone can post to the list * Agents will reply to the poster to receive support, and the reply must go back to the original poster (the client) and the mailing list for other agents to see * The poster's replies will be sent to the mailing list (so other agents can see) as well as to the agent who initially replied to the initial posting Is there any way to accomplish this? Right now, if the agent replies to the client's email correctly but the client doesn't hit "Reply All" the email is only sent to the agent that initially took the "case" and the other agents aren't aware that there was a response. Thank you, Matt Matthew R, AD, FSEN, FSO, FSCR Chief Director of Engineering & Chairman of the Board of Directors Library of Code sp-us matthew(a)staff.libraryofcode.org ___________________________________________ Mailman's content filtering has removed the following MIME parts from this message. Content-Type: application/pkcs7-signature Name: smime.p7s Replaced multipart/alternative part with first alternative.

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How to promote non-members to members?
by Quanah Gibson-Mount March 17, 2022

March 17, 2022

Hello, We have a constant issue with confirmation emails for subscribers getting lost and then the subscriber contacting us because their posts to the list never show up. Is there a way I can, as an administrator, do the confirmation on their behalf or in some other way promote them to being a member from non-member? Regards, Quanah

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pending subscriptions lost?
by IEM Network Operation Center (IOhannes m zmölnig) March 15, 2022

March 15, 2022

hi, after mark has helped me at the end of january to find users that were not attached to any mailing list (indicating people who pressed the wrong button when trying tosign up), we sent out a 2nd mass mail to our target audience to ask them to subscribe again. we are now getting feedback from people, who say that they are unable to sign up, with mailman3 telling them: > Subscription request already pending this is somewhat bad as: - at least some of the users (who reported the problem) tried to subscribe 2 months ago (2022-01-04) - if they did not confirm their email back then, i'm pretty sure that this email has been lost by now - my /etc/mailman3/mailman.cfg has "pending_request_life: 3d" - i (as administrator) do not see any "pending subscriptions" (the list is setup with a simple "Confirm" subscription policy - i (as administrator) do not find any mention of the user's email address anywhere either in postorious webinterface of the list, nor in the django - in the sql-dump (it's been a while since i worked with postgres on a higher level) i do see the user's email in the workflowstate, address and pendedkeyvalue tables. the installation is (still) mailman_3.2.1-1 on a Debian/buster system (using the Debian/buster packages for mailman3) i wonder: - why are the pending subscriptions not expired? (i guess they should have expired after 3 days) - why can't people re-subscribe while there's a subscription pending (e.g. if the confirmation mail got lost)? - how can i list all pending subscriptions (for a given mailinglist)? - how can i resolve the situtation (e.g. send out another reminder; manually expire the pendings; manually confirm the pendings,...) gfmdsd IOhannes

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hyperkitty url not found
by Eggert Ehmke March 15, 2022

March 15, 2022

I installed mailman3 in a virtualenv following this guide: https://docs.mailman3.org/en/latest/install/virtualenv.html[1] The mailinglists work very good. However, I did not manage to set up hyperkitty archiving. Archiving is enabled in mailman.cfg. I can call the Archive site from my configuration page, but it is empty. In my /opt/mailman/mm/var/logs/mailman.log file I find error messages like: HyperKitty failure on http://localhost/mailman/hyperkitty/api/mailman/archive: The requested URL was not found on this server. Indeed I cannot access that url using curl. Do I have to set up a separate apache vhost? The documentation is not clear about this, or I missed it. My external visible url is https://lists.[2]<tld>_/mailman3/mailman3/lists/_ -------- [1] https://docs.mailman3.org/en/latest/install/virtualenv.html [2] https://lists.ftv-spandau.de/mailman3/mailman3/lists/

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Delete user
by Rainer Herbst March 14, 2022

March 14, 2022

Hi *! Recently, I have updated my docker images to 0.4.2 and it worked great. In the Postorius GUI, I see a new topic "Users" and found it quite comfortable. But one problem remais open - how can I delete a user alltogether, i.e. including his subscription and account data from the database? The reason for this question are the GDPR regulations - we do subscribe new staff members to some lists automatically, and should unsubscribe them and delete the entries after they left our organization. Viele Grüße Rainer Herbst Leiter IT-Service Phone: +49 331 7499-257 e-mail: rainer.herbst(a)aip.de https://www.aip.de ----------------------------------------------------------------------------------------------- Leibniz-Institut für Astrophysik Potsdam (AIP) An der Sternwarte 16, 14482 Potsdam Vorstand: Prof. Dr. Matthias Steinmetz, Wolfram Rosenbach Stiftung bürgerlichen Rechts Stiftungsverzeichnis Brandenburg: 26 742-00/7026 ----------------------------------------------------------------------------------------------- ___________________________________________ Mailman's content filtering has removed the following MIME parts from this message. Content-Type: application/x-pkcs7-signature Name: smime.p7s

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DKIM signatures with message footers or subject prefixes
by Stanisław Findeisen March 14, 2022

March 14, 2022

Dear Experts What is the best way to go about reconciling GNU Mailman3-made message modifications (like message footers or subject prefixes) with sender-made DKIM signatures? I am aware of the "DMARC mitigations" tab in the list settings, not bad, but it looks that "replace From: with list address" doesn't help (of course), whereas wrapping the message in an outer message often looks ugly. Is there a better way?... BTW I would like to point out that broken DKIM signature can be a problem even with an easy DMARC policy; for example ProtonMail will display this flashy red warning: https://protonmail.com/support/knowledge-base/email-has-failed-its-domains-… in its webmail. (I guess nothing can be done about it except "DMARC Mitigate unconditionally"). This is GNU Mailman 3.1. Thanks!

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list footer questions
by Mohsen Masoudfar March 14, 2022

March 14, 2022

Hi, This seems to me like basic simple questions, I have tried FAQ and other resources, with not much success. I have two questions: 1. When I send an email to a list, in gmail and yahoo I see the following text with the links at the end of the email body: _______________________________________________ Testlist_dmark1 mailing list - listname(a)domain.tlb<mailto:testlist_dmark1@newlistserv.aaas.org> To unsubscribe send an email to listname-leave(a)domain.tlb In<mailto:listname-leave@domain.tlb%0b%0bIn> outlook this is added as an attachment in the form of a TEXT file, when you open it, you see the same text. Question: Is there a way to change this, that it looks in outlook the same way as it appears in gmail/yahoo? I know MS does it own stuff sometime and we have no impact on that, but I was thinking maybe we might change the footer in a way that outlooks sees that as part of email body. 2. How may I change the format and the text in footer? I was expecting it under list > setting, in postorius, but I could not find it. Best regards Mohsen Masoudfar Lead System Analyst, IT Operation American Association for the Advancement of Science 1200 New York Ave, NW, Washington, DC 20005 202-326-7087

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Mailman3 reinstall fail, need some help
by Yvan ♞ March 12, 2022

March 12, 2022

hello, trying to install mailman 3 on yunohost with 2 domains, have some trouble... server error, no more access Tried to remove, reinstall, and then error https://paste.yunohost.org/raw/xiqoyajegi Yvan

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Why is this Postorius API public?
by Stanisław Findeisen March 10, 2022

March 10, 2022

Hello I've just noticed that Postorius API is publicly accessible from the outside to an unauthenticated user, for example: https://HOST/postorius/api/templates/list/LISTNAME.VHOST/list:member:regula… Is this what is expected? Or a misconfiguration? How to fix this? This is GNU Mailman 3.1. Thanks!

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