Some members cannot get past the email verification when they create their accounts. They insist that they have looked in their spam folders. Their email addresses they entered are correct - the are able to log into their accounts with the right email address. But they get the message saying that a confirmation message was sent and if they don’s see it to contact us.

1. Who is ‘us’? My members are asking...
2. How do I help them?

I tried subscribing them to a bogus list with pre-verified email, but that did not work, so both they and I are stuck. Tried finding help in archive, but did not see anything.

Yours,

Allan Hansen hansen@rc.org