Some members cannot get past the email verification when they create their accounts. They insist that they have looked in their spam folders. Their email addresses they entered are correct - the are able to log into their accounts with the right email address. But they get the message saying that a confirmation message was sent and if they don’s see it to contact us.
- Who is ‘us’? My members are asking...
- How do I help them?
I tried subscribing them to a bogus list with pre-verified email, but that did not work, so both they and I are stuck. Tried finding help in archive, but did not see anything.
Yours,
Allan Hansen hansen@rc.org
On Sun, Feb 9, 2020, at 8:05 AM, Allan Hansen wrote:
Some members cannot get past the email verification when they create their accounts. They insist that they have looked in their spam folders. Their email addresses they entered are correct - the are able to log into their accounts with the right email address. But they get the message saying that a confirmation message was sent and if they don’s see it to contact us.
Is your Django configured to send out emails?
https://docs.mailman3.org/en/latest/config-web.html#setting-up-email-require...
- Who is ‘us’? My members are asking...
- How do I help them?
I tried subscribing them to a bogus list with pre-verified email, but that did not work, so both they and I are stuck. Tried finding help in archive, but did not see anything.
Yours,
Allan Hansen hansen@rc.org
Mailman-users mailing list -- mailman-users@mailman3.org To unsubscribe send an email to mailman-users-leave@mailman3.org https://lists.mailman3.org/mailman3/lists/mailman-users.mailman3.org/
-- thanks, Abhilash Raj (maxking)
Thank you, Abhilash. Yes. People are getting these messages. I just got a message from one who had the issue. I asked her to try to sign in again and then she got the verification message.
It’s just that some have issues, and I’d like to be able to help.
Yours,
Allan Hansen hansen@rc.org
On Feb 9, 2020, at 9:12 , Abhilash Raj <maxking@asynchronous.in> wrote:
On Sun, Feb 9, 2020, at 8:05 AM, Allan Hansen wrote:
Some members cannot get past the email verification when they create their accounts. They insist that they have looked in their spam folders. Their email addresses they entered are correct - the are able to log into their accounts with the right email address. But they get the message saying that a confirmation message was sent and if they don’s see it to contact us.
Is your Django configured to send out emails?
https://docs.mailman3.org/en/latest/config-web.html#setting-up-email-require...
- Who is ‘us’? My members are asking...
- How do I help them?
I tried subscribing them to a bogus list with pre-verified email, but that did not work, so both they and I are stuck. Tried finding help in archive, but did not see anything.
Yours,
Allan Hansen hansen@rc.org
Mailman-users mailing list -- mailman-users@mailman3.org To unsubscribe send an email to mailman-users-leave@mailman3.org https://lists.mailman3.org/mailman3/lists/mailman-users.mailman3.org/
-- thanks, Abhilash Raj (maxking)
Mailman-users mailing list -- mailman-users@mailman3.org To unsubscribe send an email to mailman-users-leave@mailman3.org https://lists.mailman3.org/mailman3/lists/mailman-users.mailman3.org/
On Sun, Feb 9, 2020, at 9:38 AM, Allan Hansen wrote:
Thank you, Abhilash. Yes. People are getting these messages. I just got a message from one who had the issue. I asked her to try to sign in again and then she got the verification message.
It’s just that some have issues, and I’d like to be able to help.
Can you check your MTA logs to see if those confirmation emails were indeed sent out?
It would help figure out of the email was never sent out or whether they didn't receive it.
Yours,
Allan Hansen hansen@rc.org
On Feb 9, 2020, at 9:12 , Abhilash Raj <maxking@asynchronous.in> wrote:
On Sun, Feb 9, 2020, at 8:05 AM, Allan Hansen wrote:
Some members cannot get past the email verification when they create their accounts. They insist that they have looked in their spam folders. Their email addresses they entered are correct - the are able to log into their accounts with the right email address. But they get the message saying that a confirmation message was sent and if they don’s see it to contact us.
Is your Django configured to send out emails?
https://docs.mailman3.org/en/latest/config-web.html#setting-up-email-require...
- Who is ‘us’? My members are asking...
- How do I help them?
I tried subscribing them to a bogus list with pre-verified email, but that did not work, so both they and I are stuck. Tried finding help in archive, but did not see anything.
Yours,
Allan Hansen hansen@rc.org
Mailman-users mailing list -- mailman-users@mailman3.org To unsubscribe send an email to mailman-users-leave@mailman3.org https://lists.mailman3.org/mailman3/lists/mailman-users.mailman3.org/
-- thanks, Abhilash Raj (maxking)
Mailman-users mailing list -- mailman-users@mailman3.org To unsubscribe send an email to mailman-users-leave@mailman3.org https://lists.mailman3.org/mailman3/lists/mailman-users.mailman3.org/
-- thanks, Abhilash Raj (maxking)
They go out but are not received or found. The addresses are valid.
I’m just looking for a way to help them over this hump. The error message indicates that ‘we’ can help.
Yours,
Allan Hansen hansen@rc.org
On Feb 9, 2020, at 9:54 , Abhilash Raj <maxking@asynchronous.in> wrote:
On Sun, Feb 9, 2020, at 9:38 AM, Allan Hansen wrote:
Thank you, Abhilash. Yes. People are getting these messages. I just got a message from one who had the issue. I asked her to try to sign in again and then she got the verification message.
It’s just that some have issues, and I’d like to be able to help.
Can you check your MTA logs to see if those confirmation emails were indeed sent out?
It would help figure out of the email was never sent out or whether they didn't receive it.
Yours,
Allan Hansen hansen@rc.org <mailto:hansen@rc.org>
On Feb 9, 2020, at 9:12 , Abhilash Raj <maxking@asynchronous.in <mailto:maxking@asynchronous.in>> wrote:
On Sun, Feb 9, 2020, at 8:05 AM, Allan Hansen wrote:
Some members cannot get past the email verification when they create their accounts. They insist that they have looked in their spam folders. Their email addresses they entered are correct - the are able to log into their accounts with the right email address. But they get the message saying that a confirmation message was sent and if they don’s see it to contact us.
Is your Django configured to send out emails?
https://docs.mailman3.org/en/latest/config-web.html#setting-up-email-require... <https://docs.mailman3.org/en/latest/config-web.html#setting-up-email-required>
- Who is ‘us’? My members are asking...
- How do I help them?
I tried subscribing them to a bogus list with pre-verified email, but that did not work, so both they and I are stuck. Tried finding help in archive, but did not see anything.
Yours,
Allan Hansen hansen@rc.org
Mailman-users mailing list -- mailman-users@mailman3.org To unsubscribe send an email to mailman-users-leave@mailman3.org https://lists.mailman3.org/mailman3/lists/mailman-users.mailman3.org/
-- thanks, Abhilash Raj (maxking)
Mailman-users mailing list -- mailman-users@mailman3.org To unsubscribe send an email to mailman-users-leave@mailman3.org https://lists.mailman3.org/mailman3/lists/mailman-users.mailman3.org/
-- thanks, Abhilash Raj (maxking)
On Feb 9, 2020, at 12:47, Allan Hansen <hansen@rc.org> wrote:
They go out but are not received or found. The addresses are valid.
I’m just looking for a way to help them over this hump. The error message indicates that ‘we’ can help.
I guess we in this case is ‘You’, the administrator of the service. And help in this case was intended to check if there are problems with settings and outgoing emails, which you have already done :)
Finally, if you go into the Django’s admin interface, https://example.com/admin, you’ll find an EmailAddress table, where you can find and manually verify the user’s email address (check box to select “verified” and hit save).
Hope that is helpful!
Abhilash
Yours,
Allan Hansen hansen@rc.org
On Feb 9, 2020, at 9:54 , Abhilash Raj <maxking@asynchronous.in> wrote:
On Sun, Feb 9, 2020, at 9:38 AM, Allan Hansen wrote: Thank you, Abhilash. Yes. People are getting these messages. I just got a message from one who had the issue. I asked her to try to sign in again and then she got the verification message.
It’s just that some have issues, and I’d like to be able to help.
Can you check your MTA logs to see if those confirmation emails were indeed sent out?
It would help figure out of the email was never sent out or whether they didn't receive it.
Yours,
Allan Hansen hansen@rc.org
On Feb 9, 2020, at 9:12 , Abhilash Raj <maxking@asynchronous.in> wrote:
On Sun, Feb 9, 2020, at 8:05 AM, Allan Hansen wrote: Some members cannot get past the email verification when they create their accounts. They insist that they have looked in their spam folders. Their email addresses they entered are correct - the are able to log into their accounts with the right email address. But they get the message saying that a confirmation message was sent and if they don’s see it to contact us.
Is your Django configured to send out emails?
https://docs.mailman3.org/en/latest/config-web.html#setting-up-email-require...
- Who is ‘us’? My members are asking...
- How do I help them?
I tried subscribing them to a bogus list with pre-verified email, but that did not work, so both they and I are stuck. Tried finding help in archive, but did not see anything.
Yours,
Allan Hansen hansen@rc.org
Mailman-users mailing list -- mailman-users@mailman3.org To unsubscribe send an email to mailman-users-leave@mailman3.org https://lists.mailman3.org/mailman3/lists/mailman-users.mailman3.org/
-- thanks, Abhilash Raj (maxking)
Mailman-users mailing list -- mailman-users@mailman3.org To unsubscribe send an email to mailman-users-leave@mailman3.org https://lists.mailman3.org/mailman3/lists/mailman-users.mailman3.org/
-- thanks, Abhilash Raj (maxking)
On 2/9/20 1:29 PM, Abhilash Raj wrote:
Finally, if you go into the Django’s admin interface, https://example.com/admin, you’ll find an EmailAddress table, where you can find and manually verify the user’s email address (check box to select “verified” and hit save).
Note that you need to click the user's address in the list to get the page where you can verify it.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Yep. That did it! Thank you!
Yours,
Allan Hansen hansen@rc.org
On Feb 9, 2020, at 13:41 , Mark Sapiro <mark@msapiro.net> wrote:
On 2/9/20 1:29 PM, Abhilash Raj wrote:
Finally, if you go into the Django’s admin interface, https://example.com/admin, you’ll find an EmailAddress table, where you can find and manually verify the user’s email address (check box to select “verified” and hit save).
Note that you need to click the user's address in the list to get the page where you can verify it.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Mailman-users mailing list -- mailman-users@mailman3.org To unsubscribe send an email to mailman-users-leave@mailman3.org https://lists.mailman3.org/mailman3/lists/mailman-users.mailman3.org/
Well, I now have a list member who does not appear on the admin page as pending, who is listed as subscribed, who is not on the moderators' list of pending anything, BUT still can't get in because:
'You have a subscription request pending. If you don't hear back soon, please contact the list owners.'
I tried to unsubscribe and resubmit this member, but to no avail.
Any suggestion?
participants (4)
-
Abhilash Raj -
Allan Hansen -
hansen＠rc.org
-
Mark Sapiro