[MM3-users] Subscribing users stuck in pending hell

Hi,

We frequently end up with users who never receive their email to confirm their account, leaving them in a netherworld where they cannot become list members. If I try to subscribe them via the mass subscribe option, it says I can't because their subscription is pending. If I go to subscription requests, it says there are 0. If I go to "non-members" in the UI, I can find them, but I don't see an option to convert them to members.

So what's the solution to getting these people subscribed and no longer stuck in limbo?

Thanks!

--Quanah