On Apr 8, 2021, at 8:33 AM, Duane Raymond <duane@fairsay.com> wrote:
Hi.
I have quite a few users who when they reset their password, don't receive their password reset email. It works fine for many, so they are going out. But for those who they don't go out for, I was hoping to get their password reset key/token from the database tables and send it to them...only thing is I can't find it in there! )it may not be there).
So what would you suggest for enabling people to reset their password when the system email isn't received:
- Is there a way to get the reset token so I can send it manually - if so, where/how do I find it?
You can reset it without a reset token if you have admin access. You can go to admin/auth/user/ on your installation, search for the user you want to reset the password for and you’ll see right at the top “username” and “password” fields and under password:
but you can change the password using this form.
Click on “this form” to change password for the user.
Make sure you are already logged in as superuser to be able to access /admin/ console.
- Would enabling social login be a work around for this problem?
I don’t think there is a way for you as an admin to enable social login for them. But that wouldn’t reset their password, it is an additional mode of authentication.
- Anything else you can suggest?
I am not sure why the emails aren’t going out for some users, it might be worth checking it in your MTA logs if those emails are indeed not being for some users or is it a problem on the users’ end. They should also check their Spam folders for these emails.
Cheers,
Duane
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