[MM3-users] Email verification

Some members cannot get past the email verification when they create their accounts. They insist that they have looked in their spam folders. Their email addresses they entered are correct - the are able to log into their accounts with the right email address. But they get the message saying that a confirmation message was sent and if they don’s see it to contact us.

1. Who is ‘us’? My members are asking...
2. How do I help them?

I tried subscribing them to a bogus list with pre-verified email, but that did not work, so both they and I are stuck. Tried finding help in archive, but did not see anything.

Yours,

Allan Hansen hansen@rc.org