Thanks Mark. I can't see the held messages view at all for this list. I don't think there's any sensitive info so I'm posting the entire message I get to the server admin email.

[Django] ERROR (EXTERNAL IP): Service Unavailable: /postorius/lists/cpa-announcement.caltech.edu/held_messages root@mailman3.caltech.edu Tue 2/23/2021 10:30 AM Service Unavailable: /postorius/lists/cpa-announcement.caltech.edu/held_messages

Report at /postorius/lists/cpa-announcement.caltech.edu/held_messages Service Unavailable: /postorius/lists/cpa-announcement.caltech.edu/held_messages

Request Method: GET Request URL: https://mailman3.caltech.edu/postorius/lists/cpa-announcement.caltech.edu/he... Django Version: 3.0.10 Python Executable: /opt/mailmanve/bin/python3 Python Version: 3.6.8 Python Path: ['/var/www/mailman-www', '/opt/mailmanve/bin', '/usr/lib64/python36.zip', '/usr/lib64/python3.6', '/usr/lib64/python3.6/lib-dynload', '/opt/mailmanve/lib64/python3.6/site-packages', '/opt/mailmanve/lib/python3.6/site-packages'] Server time: Tue, 23 Feb 2021 18:30:19 +0000 Installed Applications: ('hyperkitty', 'postorius', 'django_mailman3', 'django.contrib.admin', 'django.contrib.auth', 'django.contrib.contenttypes', 'django.contrib.sessions', 'django.contrib.sites', 'django.contrib.messages', 'django.contrib.staticfiles', 'rest_framework', 'django_gravatar', 'compressor', 'haystack', 'django_extensions', 'django_q', 'allauth', 'allauth.account', 'allauth.socialaccount') Installed Middleware: ('django.contrib.sessions.middleware.SessionMiddleware', 'django.middleware.common.CommonMiddleware', 'django.middleware.csrf.CsrfViewMiddleware', 'django.middleware.locale.LocaleMiddleware', 'django.contrib.auth.middleware.AuthenticationMiddleware', 'django.contrib.messages.middleware.MessageMiddleware', 'django.middleware.clickjacking.XFrameOptionsMiddleware', 'django.middleware.security.SecurityMiddleware', 'django_mailman3.middleware.TimezoneMiddleware', 'postorius.middleware.PostoriusMiddleware')

Request information: USER: dancab

GET: No GET data

POST: No POST data

FILES: No FILES data

COOKIES: _ga = 'GA1.2.1144367399.1613604556' csrftoken = 'CtA6fFlrwV2fkDonIRHKdBX3V1lRQJA7UjRxYE2nCGEi6s65mFkkLDe3EEKkxgyo' sessionid = 'm1dqvcmvcs12dxc8pui8u2wrz5cncam4'

META: CSRF_COOKIE = 'CtA6fFlrwV2fkDonIRHKdBX3V1lRQJA7UjRxYE2nCGEi6s65mFkkLDe3EEKkxgyo' HTTP_ACCEPT = 'text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9' HTTP_ACCEPT_ENCODING = 'gzip, deflate, br' HTTP_ACCEPT_LANGUAGE = 'en-US,en;q=0.9,es-US;q=0.8,es;q=0.7' HTTP_CONNECTION = 'Keep-Alive' HTTP_COOKIE = '_ga=GA1.2.1144367399.1613604556; csrftoken=CtA6fFlrwV2fkDonIRHKdBX3V1lRQJA7UjRxYE2nCGEi6s65mFkkLDe3EEKkxgyo; sessionid=m1dqvcmvcs12dxc8pui8u2wrz5cncam4' HTTP_HOST = 'mailman3.caltech.edu' HTTP_PRAGMA = 'akamai-x-cache-on, akamai-x-cache-remote-on, akamai-x-check-cacheable, akamai-x-get-cache-key, akamai-x-get-extracted-values, akamai-x-get-ssl-client-session-id, akamai-x-get-true-cache-key, akamai-x-serial-no, akamai-x-get-request-id,akamai-x-get-nonces,akamai-x-get-client-ip,akamai-x-feo-trace' HTTP_REFERER = 'https://mailman3.caltech.edu/postorius/lists/cpa-announcement.caltech.edu/' HTTP_SEC_FETCH_DEST = 'document' HTTP_SEC_FETCH_MODE = 'navigate' HTTP_SEC_FETCH_SITE = 'same-origin' HTTP_SEC_FETCH_USER = '?1' HTTP_UPGRADE_INSECURE_REQUESTS = '1' HTTP_USER_AGENT = 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36' HTTP_X_FORWARDED_FOR = '131.215.248.132' HTTP_X_FORWARDED_HOST = 'mailman3.caltech.edu' HTTP_X_FORWARDED_PORT = '443' HTTP_X_FORWARDED_PROTO = 'https' HTTP_X_FORWARDED_SERVER = 'mailman3.caltech.edu' PATH_INFO = '/postorius/lists/cpa-announcement.caltech.edu/held_messages' QUERY_STRING = '' RAW_URI = '/postorius/lists/cpa-announcement.caltech.edu/held_messages' REMOTE_ADDR = '127.0.0.1' REMOTE_PORT = '49702' REQUEST_METHOD = 'GET' SCRIPT_NAME = '' SERVER_NAME = '127.0.0.1' SERVER_PORT = '8000' SERVER_PROTOCOL = 'HTTP/1.1' SERVER_SOFTWARE = 'gunicorn/20.0.4' gunicorn.socket = <socket.socket fd=15, family=AddressFamily.AF_INET, type=SocketKind.SOCK_STREAM, proto=0, laddr=('127.0.0.1', 8000), raddr=('127.0.0.1', 49702)> wsgi.errors = <gunicorn.http.wsgi.WSGIErrorsWrapper object at 0x7f31f8c22f60> wsgi.file_wrapper = '' wsgi.input = <gunicorn.http.body.Body object at 0x7f31f8c22ef0> wsgi.input_terminated = True wsgi.multiprocess = False wsgi.multithread = False wsgi.run_once = False wsgi.url_scheme = 'https' wsgi.version = '(1, 0)'

Settings: Using settings module settings ABSOLUTE_URL_OVERRIDES = {} ACCOUNT_AUTHENTICATION_METHOD = 'username_email' ACCOUNT_DEFAULT_HTTP_PROTOCOL = 'https' ACCOUNT_EMAIL_REQUIRED = True ACCOUNT_EMAIL_VERIFICATION = 'mandatory' ACCOUNT_UNIQUE_EMAIL = True ADMINS = "(('Mailman Suite Admin', 'dancab@its.caltech.edu'),)" ALLOWED_HOSTS = ['api.mailman3.caltech.edu', 'mailman3.caltech.edu', 'www.mailman3.caltech.edu', 'www.lists.caltech.edu', 'lists.caltech.edu', 'localhost'] APPEND_SLASH = True AUTHENTICATION_BACKENDS = "('django_auth_ldap.backend.LDAPBackend', 'django.contrib.auth.backends.ModelBackend')" AUTH_LDAP_ALWAYS_UPDATE_USER = True AUTH_LDAP_BIND_DN = '' AUTH_LDAP_BIND_PASSWORD = '********************' AUTH_LDAP_SERVER_URI = 'ldap://ldapslave5.caltech.edu' AUTH_LDAP_START_TLS = True AUTH_LDAP_USER_ATTR_MAP = {'username': 'uid', 'first_name': 'givenName', 'last_name': 'sn', 'email': 'mail'} AUTH_LDAP_USER_SEARCH = <LDAPSearch: ou=Accounts,ou=ITS,o=Caltech,c=US> AUTH_PASSWORD_VALIDATORS = '********************' AUTH_USER_MODEL = 'auth.User' BASE_DIR = '/var/www/mailman-www' CACHES = {'default': {'BACKEND': 'django.core.cache.backends.locmem.LocMemCache'}} CACHE_MIDDLEWARE_ALIAS = 'default' CACHE_MIDDLEWARE_KEY_PREFIX = '********************' CACHE_MIDDLEWARE_SECONDS = 600 COMPRESSORS = {'css': 'compressor.css.CssCompressor', 'js': 'compressor.js.JsCompressor'} COMPRESS_CACHEABLE_PRECOMPILERS = '()' COMPRESS_CACHE_BACKEND = 'default' COMPRESS_CACHE_KEY_FUNCTION = '********************' COMPRESS_CLEAN_CSS_ARGUMENTS = '' COMPRESS_CLEAN_CSS_BINARY = 'cleancss' COMPRESS_CLOSURE_COMPILER_ARGUMENTS = '' COMPRESS_CLOSURE_COMPILER_BINARY = 'java -jar compiler.jar' COMPRESS_CSS_HASHING_METHOD = 'mtime' COMPRESS_DATA_URI_MAX_SIZE = 1024 COMPRESS_DEBUG_TOGGLE = None COMPRESS_ENABLED = True COMPRESS_FILTERS = {'js': ['compressor.filters.jsmin.JSMinFilter'], 'css': ['compressor.filters.css_default.CssAbsoluteFilter']} COMPRESS_JINJA2_GET_ENVIRONMENT = <function CompressorConf.JINJA2_GET_ENVIRONMENT at 0x7f31ffd0d268> COMPRESS_MINT_DELAY = 30 COMPRESS_MTIME_DELAY = 10 COMPRESS_OFFLINE = False COMPRESS_OFFLINE_CONTEXT = {'STATIC_URL': '/static/'} COMPRESS_OFFLINE_MANIFEST = 'manifest.json' COMPRESS_OFFLINE_TIMEOUT = 31536000 COMPRESS_OUTPUT_DIR = 'CACHE' COMPRESS_PARSER = 'compressor.parser.AutoSelectParser' COMPRESS_PRECOMPILERS = "(('text/less', 'lessc {infile} {outfile}'), ('text/x-scss', 'sassc -t compressed {infile} {outfile}'), ('text/x-sass', 'sassc -t compressed {infile} {outfile}'))" COMPRESS_REBUILD_TIMEOUT = 2592000 COMPRESS_ROOT = '/var/www/mailman-www/static' COMPRESS_STORAGE = 'compressor.storage.CompressorFileStorage' COMPRESS_TEMPLATE_FILTER_CONTEXT = {'STATIC_URL': '/static/'} COMPRESS_URL = '/static/' COMPRESS_URL_PLACEHOLDER = '/__compressor_url_placeholder__/' COMPRESS_VERBOSE = False COMPRESS_YUGLIFY_BINARY = 'yuglify' COMPRESS_YUGLIFY_CSS_ARGUMENTS = '--terminal' COMPRESS_YUGLIFY_JS_ARGUMENTS = '--terminal' COMPRESS_YUI_BINARY = 'java -jar yuicompressor.jar' COMPRESS_YUI_CSS_ARGUMENTS = '' COMPRESS_YUI_JS_ARGUMENTS = '' CSRF_COOKIE_AGE = 31449600 CSRF_COOKIE_DOMAIN = None CSRF_COOKIE_HTTPONLY = False CSRF_COOKIE_NAME = 'csrftoken' CSRF_COOKIE_PATH = '/' CSRF_COOKIE_SAMESITE = 'Lax' CSRF_COOKIE_SECURE = False CSRF_FAILURE_VIEW = 'django.views.csrf.csrf_failure' CSRF_HEADER_NAME = 'HTTP_X_CSRFTOKEN' CSRF_TRUSTED_ORIGINS = [] CSRF_USE_SESSIONS = False DATABASES = {'default': {'ENGINE': 'django.db.backends.mysql', 'NAME': 'mailman3_prod', 'USER': 'mailman', 'PASSWORD': '********************', 'HOST': 'aus-sql1.caltech.edu', 'PORT': '3306', 'ATOMIC_REQUESTS': False, 'AUTOCOMMIT': True, 'CONN_MAX_AGE': 0, 'OPTIONS': {}, 'TIME_ZONE': None, 'TEST': {'CHARSET': None, 'COLLATION': None, 'NAME': None, 'MIRROR': None}}} DATABASE_ROUTERS = [] DATA_UPLOAD_MAX_MEMORY_SIZE = 2621440 DATA_UPLOAD_MAX_NUMBER_FIELDS = 1000 DATETIME_FORMAT = 'N j, Y, P' DATETIME_INPUT_FORMATS = ['%Y-%m-%d %H:%M:%S', '%Y-%m-%d %H:%M:%S.%f', '%Y-%m-%d %H:%M', '%Y-%m-%d', '%m/%d/%Y %H:%M:%S', '%m/%d/%Y %H:%M:%S.%f', '%m/%d/%Y %H:%M', '%m/%d/%Y', '%m/%d/%y %H:%M:%S', '%m/%d/%y %H:%M:%S.%f', '%m/%d/%y %H:%M', '%m/%d/%y'] DATE_FORMAT = 'N j, Y' DATE_INPUT_FORMATS = ['%Y-%m-%d', '%m/%d/%Y', '%m/%d/%y', '%b %d %Y', '%b %d, %Y', '%d %b %Y', '%d %b, %Y', '%B %d %Y', '%B %d, %Y', '%d %B %Y', '%d %B, %Y'] DEBUG = False DEBUG_PROPAGATE_EXCEPTIONS = False DECIMAL_SEPARATOR = '.' DEFAULT_CHARSET = 'utf-8' DEFAULT_EXCEPTION_REPORTER_FILTER = 'django.views.debug.SafeExceptionReporterFilter' DEFAULT_FILE_STORAGE = 'django.core.files.storage.FileSystemStorage' DEFAULT_FROM_EMAIL = 'postmaster@mailman3.caltech.edu' DEFAULT_INDEX_TABLESPACE = '' DEFAULT_TABLESPACE = '' DISALLOWED_USER_AGENTS = [] EMAIL_BACKEND = 'django.core.mail.backends.smtp.EmailBackend' EMAIL_HOST = 'localhost' EMAIL_HOST_PASSWORD = '********************' EMAIL_HOST_USER = '' EMAIL_PORT = 587 EMAIL_SSL_CERTFILE = None EMAIL_SSL_KEYFILE = '********************' EMAIL_SUBJECT_PREFIX = '[Django] ' EMAIL_TIMEOUT = None EMAIL_USE_LOCALTIME = False EMAIL_USE_SSL = False EMAIL_USE_TLS = False FILE_CHARSET = 'utf-8' FILE_UPLOAD_DIRECTORY_PERMISSIONS = None FILE_UPLOAD_HANDLERS = ['django.core.files.uploadhandler.MemoryFileUploadHandler', 'django.core.files.uploadhandler.TemporaryFileUploadHandler'] FILE_UPLOAD_MAX_MEMORY_SIZE = 2621440 FILE_UPLOAD_PERMISSIONS = 420 FILE_UPLOAD_TEMP_DIR = None FILTER_VHOST = False FIRST_DAY_OF_WEEK = 0 FIXTURE_DIRS = [] FORCE_SCRIPT_NAME = None FORMAT_MODULE_PATH = None FORM_RENDERER = 'django.forms.renderers.DjangoTemplates' HAYSTACK_CONNECTIONS = {'default': {'ENGINE': 'haystack.backends.whoosh_backend.WhooshEngine', 'PATH': '/var/www/mailman-www/fulltext_index'}} IGNORABLE_404_URLS = [] INSTALLED_APPS = "('hyperkitty', 'postorius', 'django_mailman3', 'django.contrib.admin', 'django.contrib.auth', 'django.contrib.contenttypes', 'django.contrib.sessions', 'django.contrib.sites', 'django.contrib.messages', 'django.contrib.staticfiles', 'rest_framework', 'django_gravatar', 'compressor', 'haystack', 'django_extensions', 'django_q', 'allauth', 'allauth.account', 'allauth.socialaccount')" INTERNAL_IPS = [] LANGUAGES = [('af', 'Afrikaans'), ('ar', 'Arabic'), ('ast', 'Asturian'), ('az', 'Azerbaijani'), ('bg', 'Bulgarian'), ('be', 'Belarusian'), ('bn', 'Bengali'), ('br', 'Breton'), ('bs', 'Bosnian'), ('ca', 'Catalan'), ('cs', 'Czech'), ('cy', 'Welsh'), ('da', 'Danish'), ('de', 'German'), ('dsb', 'Lower Sorbian'), ('el', 'Greek'), ('en', 'English'), ('en-au', 'Australian English'), ('en-gb', 'British English'), ('eo', 'Esperanto'), ('es', 'Spanish'), ('es-ar', 'Argentinian Spanish'), ('es-co', 'Colombian Spanish'), ('es-mx', 'Mexican Spanish'), ('es-ni', 'Nicaraguan Spanish'), ('es-ve', 'Venezuelan Spanish'), ('et', 'Estonian'), ('eu', 'Basque'), ('fa', 'Persian'), ('fi', 'Finnish'), ('fr', 'French'), ('fy', 'Frisian'), ('ga', 'Irish'), ('gd', 'Scottish Gaelic'), ('gl', 'Galician'), ('he', 'Hebrew'), ('hi', 'Hindi'), ('hr', 'Croatian'), ('hsb', 'Upper Sorbian'), ('hu', 'Hungarian'), ('hy', 'Armenian'), ('ia', 'Interlingua'), ('id', 'Indonesian'), ('io', 'Ido'), ('is', 'Icelandic'), ('it', 'Italian'), ('ja', 'Japanese'), ('ka', 'Georgian'), ('kab', 'Kabyle'), ('kk', 'Kazakh'), ('km', 'Khmer'), ('kn', 'Kannada'), ('ko', 'Korean'), ('lb', 'Luxembourgish'), ('lt', 'Lithuanian'), ('lv', 'Latvian'), ('mk', 'Macedonian'), ('ml', 'Malayalam'), ('mn', 'Mongolian'), ('mr', 'Marathi'), ('my', 'Burmese'), ('nb', 'Norwegian Bokmål'), ('ne', 'Nepali'), ('nl', 'Dutch'), ('nn', 'Norwegian Nynorsk'), ('os', 'Ossetic'), ('pa', 'Punjabi'), ('pl', 'Polish'), ('pt', 'Portuguese'), ('pt-br', 'Brazilian Portuguese'), ('ro', 'Romanian'), ('ru', 'Russian'), ('sk', 'Slovak'), ('sl', 'Slovenian'), ('sq', 'Albanian'), ('sr', 'Serbian'), ('sr-latn', 'Serbian Latin'), ('sv', 'Swedish'), ('sw', 'Swahili'), ('ta', 'Tamil'), ('te', 'Telugu'), ('th', 'Thai'), ('tr', 'Turkish'), ('tt', 'Tatar'), ('udm', 'Udmurt'), ('uk', 'Ukrainian'), ('ur', 'Urdu'), ('uz', 'Uzbek'), ('vi', 'Vietnamese'), ('zh-hans', 'Simplified Chinese'), ('zh-hant', 'Traditional Chinese')] LANGUAGES_BIDI = ['he', 'ar', 'fa', 'ur'] LANGUAGE_CODE = 'en-us' LANGUAGE_COOKIE_AGE = None LANGUAGE_COOKIE_DOMAIN = None LANGUAGE_COOKIE_HTTPONLY = False LANGUAGE_COOKIE_NAME = 'django_language' LANGUAGE_COOKIE_PATH = '/' LANGUAGE_COOKIE_SAMESITE = None LANGUAGE_COOKIE_SECURE = False LOCALE_PATHS = [] LOGGING = {'version': 1, 'disable_existing_loggers': False, 'filters': {'require_debug_false': {'()': 'django.utils.log.RequireDebugFalse'}}, 'handlers': {'mail_admins': {'level': 'ERROR', 'filters': ['require_debug_false'], 'class': 'django.utils.log.AdminEmailHandler'}, 'file': {'level': 'DEBUG', 'class': 'logging.handlers.WatchedFileHandler', 'filename': '/var/www/mailman-www/logs/mailmansuite.log', 'formatter': 'verbose'}, 'console': {'class': 'logging.StreamHandler', 'formatter': 'simple'}}, 'loggers': {'django.request': {'handlers': ['mail_admins', 'file'], 'level': 'ERROR', 'propagate': True}, 'django': {'handlers': ['file'], 'level': 'ERROR', 'propagate': True}, 'hyperkitty': {'handlers': ['file'], 'level': 'DEBUG', 'propagate': True}, 'postorius': {'handlers': ['console', 'file'], 'level': 'DEBUG'}}, 'formatters': {'verbose': {'format': '%(levelname)s %(asctime)s %(process)d %(name)s %(message)s'}, 'simple': {'format': '%(levelname)s %(message)s'}}} LOGGING_CONFIG = 'logging.config.dictConfig' LOGIN_REDIRECT_URL = 'list_index' LOGIN_URL = 'account_login' LOGOUT_REDIRECT_URL = None LOGOUT_URL = 'account_logout' MAILMAN_ARCHIVER_FROM = "('127.0.0.1', '::1')" MAILMAN_ARCHIVER_KEY = '********************' MAILMAN_REST_API_PASS = '********************' MAILMAN_REST_API_URL = '********************' MAILMAN_REST_API_USER = '********************' MANAGERS = [] MEDIA_ROOT = '' MEDIA_URL = '' MESSAGE_STORAGE = 'django.contrib.messages.storage.fallback.FallbackStorage' MESSAGE_TAGS = {40: 'danger'} MIDDLEWARE = "('django.contrib.sessions.middleware.SessionMiddleware', 'django.middleware.common.CommonMiddleware', 'django.middleware.csrf.CsrfViewMiddleware', 'django.middleware.locale.LocaleMiddleware', 'django.contrib.auth.middleware.AuthenticationMiddleware', 'django.contrib.messages.middleware.MessageMiddleware', 'django.middleware.clickjacking.XFrameOptionsMiddleware', 'django.middleware.security.SecurityMiddleware', 'django_mailman3.middleware.TimezoneMiddleware', 'postorius.middleware.PostoriusMiddleware')" MIGRATION_MODULES = {} MONTH_DAY_FORMAT = 'F j' NUMBER_GROUPING = 0 PASSWORD_HASHERS = '********************' PASSWORD_RESET_TIMEOUT_DAYS = '********************' POSTORIUS_TEMPLATE_BASE_URL = 'http://mailman3.caltech.edu' PREPEND_WWW = False Q_CLUSTER = {'timeout': 300, 'save_limit': 100, 'orm': 'default'} ROOT_URLCONF = 'urls' SECRET_KEY = '********************' SECURE_BROWSER_XSS_FILTER = False SECURE_CONTENT_TYPE_NOSNIFF = True SECURE_HSTS_INCLUDE_SUBDOMAINS = False SECURE_HSTS_PRELOAD = False SECURE_HSTS_SECONDS = 0 SECURE_PROXY_SSL_HEADER = "('HTTP_X_FORWARDED_SCHEME', 'https')" SECURE_REDIRECT_EXEMPT = [] SECURE_REFERRER_POLICY = None SECURE_SSL_HOST = None SECURE_SSL_REDIRECT = False SERVER_EMAIL = 'root@mailman3.caltech.edu' SESSION_CACHE_ALIAS = 'default' SESSION_COOKIE_AGE = 1209600 SESSION_COOKIE_DOMAIN = None SESSION_COOKIE_HTTPONLY = True SESSION_COOKIE_NAME = 'sessionid' SESSION_COOKIE_PATH = '/' SESSION_COOKIE_SAMESITE = 'Lax' SESSION_COOKIE_SECURE = False SESSION_ENGINE = 'django.contrib.sessions.backends.db' SESSION_EXPIRE_AT_BROWSER_CLOSE = False SESSION_FILE_PATH = None SESSION_SAVE_EVERY_REQUEST = False SESSION_SERIALIZER = 'django.contrib.sessions.serializers.PickleSerializer' SETTINGS_MODULE = 'settings' SHORT_DATETIME_FORMAT = 'm/d/Y P' SHORT_DATE_FORMAT = 'm/d/Y' SIGNING_BACKEND = 'django.core.signing.TimestampSigner' SILENCED_SYSTEM_CHECKS = [] SITE_ID = 1 STATICFILES_DIRS = [] STATICFILES_FINDERS = "('django.contrib.staticfiles.finders.FileSystemFinder', 'django.contrib.staticfiles.finders.AppDirectoriesFinder', 'compressor.finders.CompressorFinder')" STATICFILES_STORAGE = 'django.contrib.staticfiles.storage.StaticFilesStorage' STATIC_ROOT = '/var/www/mailman-www/static/' STATIC_URL = '/static/' TEMPLATES = [{'BACKEND': 'django.template.backends.django.DjangoTemplates', 'DIRS': [], 'APP_DIRS': True, 'OPTIONS': {'context_processors': ['django.template.context_processors.debug', 'django.template.context_processors.i18n', 'django.template.context_processors.media', 'django.template.context_processors.static', 'django.template.context_processors.tz', 'django.template.context_processors.csrf', 'django.template.context_processors.request', 'django.contrib.auth.context_processors.auth', 'django.contrib.messages.context_processors.messages', 'django_mailman3.context_processors.common', 'hyperkitty.context_processors.common', 'postorius.context_processors.postorius']}}] TEST_NON_SERIALIZED_APPS = [] TEST_RUNNER = 'django.test.runner.DiscoverRunner' THOUSAND_SEPARATOR = ',' TIME_FORMAT = 'P' TIME_INPUT_FORMATS = ['%H:%M:%S', '%H:%M:%S.%f', '%H:%M'] TIME_ZONE = 'UTC' USE_I18N = True USE_L10N = True USE_THOUSAND_SEPARATOR = False USE_TZ = True USE_X_FORWARDED_HOST = True USE_X_FORWARDED_PORT = False WSGI_APPLICATION = 'wsgi.application' X_FRAME_OPTIONS = 'DENY' YEAR_MONTH_FORMAT = 'F Y'

On 2/24/21 10:00 AM, dancab@caltech.edu wrote:

Thanks Mark. I can't see the held messages view at all for this list. I don't think there's any sensitive info so I'm posting the entire message I get to the server admin email.

Thanks for that, but it's not helpful, at least for me. I'm looking for a Traceback leading to the error, but it isn't there.

One more note... We were attempting to test modifying the template for the footer in non-digest messages. So the user/owner of the list had created a template with a modified footer based on the template: "list:member:regular:footer"

That shouldn't affect access to the held messages view.

Is there anything in Mailman's mailman.log that might be helpful, such as a "GET /3.1/lists/cpa-announcement@caltech.edu/held/..." message with a non 200 status. Also, are there "GET /3.1/lists/cpa-announcement@caltech.edu/..." messages with 200 status?

Also, you didn't answer my

Is it only this list that has an issue? Can you visit other pages for this list?

questions.

-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan

On 2/25/21 9:38 AM, dancab@caltech.edu wrote:

Mark,

Is it only this list that has an issue?

Yes, this is the only list that is having the issue.

Can you visit other pages for this list?

Yes, I'm able to view the members list, list settings, templates, etc.

I've restarted the service and tried to access the held messages for the list once again. Here's what is in the mailman log.

ERROR 2021-02-25 17:28:14,197 393 postorius Mailman REST API not available Traceback (most recent call last): File "/opt/mailmanve/lib64/python3.6/site-packages/urllib3/connectionpool.py", line 706, in urlopen chunked=chunked, File "/opt/mailmanve/lib64/python3.6/site-packages/urllib3/connectionpool.py", line 445, in _make_request six.raise_from(e, None) File "<string>", line 3, in raise_from File "/opt/mailmanve/lib64/python3.6/site-packages/urllib3/connectionpool.py", line 440, in _make_request httplib_response = conn.getresponse() File "/usr/lib64/python3.6/http/client.py", line 1346, in getresponse response.begin() File "/usr/lib64/python3.6/http/client.py", line 307, in begin version, status, reason = self._read_status() File "/usr/lib64/python3.6/http/client.py", line 276, in _read_status raise RemoteDisconnected("Remote end closed connection without" http.client.RemoteDisconnected: Remote end closed connection without response

This is from Django's log. What's in Mailman core's mailman.log?

Since everything else is accessing the REST API with no problem, I think core must be stuck on something and timing out. Is there a time delay between trying to get the held messages view and the "Mailman REST API not available. Please start Mailman core." response?

Also is there a non-zero count in the badge on the Held messages tab?

-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan

On 2/26/21 4:23 PM, dancab@caltech.edu wrote:

Thanks, I'm copying what seems like the relevant info from mailman.log below. Sorry, I totally missed that log existed!

FileNotFoundError: [Errno 2] No such file or directory: '/var/tmp/mailman/messages/XC/DU/XCDUNGGCTVSN7RGCW5F3WXM5T2WEHCCJ'

This is the issue. The held message is gone. The reason is that your configuration for mailman.config.config.MESSAGE_DIR is apparently '/var/tmp/mailman/messages' and something has removed stuff in it behind your back.

It appears you either have explicitly or by default layout: local in your mailman.cfg. See <https://gitlab.com/mailman/mailman/-/blob/master/src/mailman/config/mailman....>. The value of layout determines which paths.* section is used. In your case, the local layout puts stuff in /var/tmp/mailman and apparently, something is 'cleaning' that.

-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan

On 3/1/21 12:58 PM, dancab@caltech.edu wrote:

Ok, thanks. I'll need to reproduce what happened somehow.

Any suggestions on how to clear this "held message" notification from the database?

If necessary I can just re-initialize everything but it would be helpful to know if there's just a row I could drop.

I would d delete rows from 3 tables. I would first

SELECT * from message WHERE path = 'XC/DU/XCDUNGGCTVSN7RGCW5F3WXM5T2WEHCCJ';

then

SELECT * from pendedkeyvalue WHERE type = 'id AND value = <the id of the message table>;

Then

SELECT * from pendedkeyvalue WHERE pended_id = <the pended_id from above>;

This should return 2 rows, the type = id from above and a type = 'held message'

Then I would delete the row from the pended table with id = that pended_id and the two rows from the pendedkeyvalue table and the row from the message table.

-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan

On 3/4/21 11:44 AM, dancab@caltech.edu wrote:

One last question. One more question.

I'm testing a custom footer via the template creation tool in Postorius.

However my messages aren't being delivered when I have the template activated.

If I delete the template then suddenly my message goes through.

I see the out queue folder seems to have the message stuck.

See <https://gitlab.com/mailman/mailman/-/issues/760>

Remove the Postorius template and install it in the file system as in <https://gitlab.com/mailman/mailman/-/issues/760#note_521886834>

-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan

Thanks. I think that may be the issue is with http vs https.

I checked the templates table in MySQL. The URL has 'http' and not 'https'.

So the curl returns a 301 error instead of the contents of the template.

I could try a rewrite rule instead of a redirect. But is there a configuration I can change to affect that entry?

Would this be the setting below? I thought that was for encrypting the Mailman API connection. I'm running Mailman Core and Postorius on the same host so just using 127.0.0.1 for internal traffic.

[webservice] use_https: no

dancab@caltech.edu writes:

I started checking all my settings and found the problem in the Django settings.py file.

POSTORIUS_TEMPLATE_BASE_URL = 'https://mailman3.caltech.edu'

My footer template works now!

Ouch! Somebody should have suggested that, and not left it for you to find. :-( Glad you got things working. Thank you for reporting your success!

Steve