Good morning,
I have to understand something more about disabled users.
I renabled some users, but they continue to non teceive the newsletter.
Is there a more detailed log that I can analize to discover dis problem?
Thank you
-- Roberto Burceni Servizio informatico sezionale Tel. 0302209417 (lunedì e giovedì mattina dalle 9:00 alle 13:00, martedì emercoledì pomeriggio dalle 14:00 alle 18:00 E-mail: servizioinformatico@uicibrescia.it Sito web: https://www.uicibrescia.it
Servizio Informatico U.I.C.I. Sezione territoriale di Brescia writes:
Good morning,
I have to understand something more about disabled users.
I renabled some users, but they continue to non teceive the newsletter.
Is there a more detailed log that I can analize to discover dis problem?
Not really. The users's mail servers are rejecting your list's emails. That's why they were disabled in the first place.
You may find something in your own mail server logs, but most likely they need to talk to their email providers. Perhaps they can add the address of your list to an allow list (also called "whitelist").
Steve
On Mon, Nov 6, 2023 at 12:02 PM Servizio Informatico U.I.C.I. Sezione territoriale di Brescia <servizioinformatico@uicibrescia.it> wrote:
Good morning,
I have to understand something more about disabled users.
I renabled some users, but they continue to non teceive the newsletter.
Is there a more detailed log that I can analize to discover dis problem?
Definitely, your /var/log/maillog contains communications between your mail server and the subscriber's mail server.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", egrep -v '^$|^.*#' ¯\_(ツ)_/¯ :-) [How to ask smart questions: http://www.catb.org/~esr/faqs/smart-questions.html]
Hello,
Thank you for your answers.
Where I find the reason of the bounce?
The server seems to send the email correctly but then in the bounce.log I see that the bounce score for some addresses is incremented.
I think that the problem is the provider that receives the mail but I would like to know which error is returned.
Thank you best regards
Roberto Burceni Servizio informatico sezionale Tel. 0302209417 (lunedì e giovedì mattina dalle 9:00 alle 13:00, martedì emercoledì pomeriggio dalle 14:00 alle 18:00 E-mail: servizioinformatico@uicibrescia.it Sito web: https://www.uicibrescia.it
Il 06/11/23 11:17, Odhiambo Washington ha scritto:
On Mon, Nov 6, 2023 at 12:02 PM Servizio Informatico U.I.C.I. Sezione territoriale di Brescia <servizioinformatico@uicibrescia.it> wrote:
Good morning,
I have to understand something more about disabled users.
I renabled some users, but they continue to non teceive the newsletter.
Is there a more detailed log that I can analize to discover dis problem?
Definitely, your /var/log/maillog contains communications between your mail server and the subscriber's mail server.
On Mon, Nov 6, 2023 at 1:42 PM Servizio Informatico U.I.C.I. Sezione territoriale di Brescia <servizioinformatico@uicibrescia.it> wrote:
Hello,
Thank you for your answers.
Where I find the reason of the bounce?
The server seems to send the email correctly but then in the bounce.log I see that the bounce score for some addresses is incremented.
I think that the problem is the provider that receives the mail but I would like to know which error is returned.
Your maillog for the day the last post to the list was sent should have something about the error that was returned.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", egrep -v '^$|^.*#' ¯\_(ツ)_/¯ :-) [How to ask smart questions: http://www.catb.org/~esr/faqs/smart-questions.html]
On November 6, 2023 2:42:02 AM PST, "Servizio Informatico U.I.C.I. Sezione territoriale di Brescia" <servizioinformatico@uicibrescia.it> wrote:
I think that the problem is the provider that receives the mail but I would like to know which error is returned.
If you set the list's bounce options to notify the owner on disable and if available, to notify on increment the owner should receive notification with the bounce DSN attached.
-- Mark Sapiro <mark@msapiro.net> Sent from my Not_an_iThing with standards compliant, open source software.
participants (4)
-
Mark Sapiro -
Odhiambo Washington -
Servizio Informatico U.I.C.I. Sezione territoriale di Brescia -
Stephen J. Turnbull