Problem replying via Hyperkitty
Hello Everyone,
A few of my users read our mailing list through Hyperkitty. Whenever they reply through the web, their replies simply disappear. One example from today was logged as follows:
[pid: 2287|app: 0|req: 116007/153551] xxx.xx.xx.xx () {72 vars in 1992 bytes} [Thu Jun 30 11:26:16 2022] POST /archives/list/listname@domainname.org/message/46WUOPZITVMKJN4TXR6CP3WMFUEAVJKD/reply => generated 3213 bytes in 70 msecs (HTTP/1.1 200) 6 headers in 188 bytes (3 switches on core 0)
A couple of basic questions:
- when a users replies in this manner, does their response go to the list or to the subscriber to whom they are replying?
- what log files could I check to see what — if anything — happens to these emails?
- Are there any settings that need to be set to make this work?
Thanks much. Any help will be appreciated.
Jeff
On 6/30/22 10:07 AM, Jeff wrote:
Hello Everyone,
A few of my users read our mailing list through Hyperkitty. Whenever they reply through the web, their replies simply disappear. One example from today was logged as follows:
[pid: 2287|app: 0|req: 116007/153551] xxx.xx.xx.xx () {72 vars in 1992 bytes} [Thu Jun 30 11:26:16 2022] POST /archives/list/listname@domainname.org/message/46WUOPZITVMKJN4TXR6CP3WMFUEAVJKD/reply => generated 3213 bytes in 70 msecs (HTTP/1.1 200) 6 headers in 188 bytes (3 switches on core 0)
This looks like the post of the reply to HyperKitty. What does the user see in response to that?
There should be a brief alert popup indicating the message was sent.
A couple of basic questions:
- when a users replies in this manner, does their response go to the list or to the subscriber to whom they are replying?
To the list.
- what log files could I check to see what — if anything — happens to these emails?
Mailman's var/logs/mailman.log, The MTA logs and the Django logs.
- Are there any settings that need to be set to make this work?
There shouldn't be as long as the list and archiving work.
Note, a user can select 'Use email software' when replying which should open a composition dialog in their email client to post a reply yto the list.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
I am finally getting around to revisiting the problems I have been having with replying or posting through the web of my Mailman 3 installation. Posts or replies simply disappear. Here is the Django log section from when I did a test post today:
[26/Jul/2022:10:19:22 -0400] "GET /3.1/users/30a0c1ee3d8c4c9681cc73ad25c9b00b HTTP/1.1" 200 388 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/users/30a0c1ee3d8c4c9681cc73ad25c9b00b/addresses HTTP/1.1" 200 824 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "POST /3.1/members/find HTTP/1.1" 200 90 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "POST /3.1/members/find HTTP/1.1" 200 1195 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/addresses/address@domain.com HTTP/1.1" 200 348 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/addresses/address@domain.com HTTP/1.1" 200 348 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/lists/listname.lists.domain.org HTTP/1.1" 200 480 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/lists/listname@lists.domain.org/config HTTP/1.1" 200 3878 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/lists/listname.lists.domain.org/member/address%40domain.com HTTP/1.1" 200 544 "-" "GNU Mailman REST client v3.3.3"
Nothing at all appeared in the Mailman log or the MTA log. Does anyone have any idea what is happening to the posts or what I can do to troubleshoot?
Thanks much!
On Jun 30, 2022, at 6:44 PM, Mark Sapiro <mark@msapiro.net> wrote:
On 6/30/22 10:07 AM, Jeff wrote:
Hello Everyone, A few of my users read our mailing list through Hyperkitty. Whenever they reply through the web, their replies simply disappear. One example from today was logged as follows: [pid: 2287|app: 0|req: 116007/153551] xxx.xx.xx.xx () {72 vars in 1992 bytes} [Thu Jun 30 11:26:16 2022] POST /archives/list/listname@domainname.org/message/46WUOPZITVMKJN4TXR6CP3WMFUEAVJKD/reply => generated 3213 bytes in 70 msecs (HTTP/1.1 200) 6 headers in 188 bytes (3 switches on core 0)
This looks like the post of the reply to HyperKitty. What does the user see in response to that?
There should be a brief alert popup indicating the message was sent.
A couple of basic questions:
- when a users replies in this manner, does their response go to the list or to the subscriber to whom they are replying?
To the list.
- what log files could I check to see what — if anything — happens to these emails?
Mailman's var/logs/mailman.log, The MTA logs and the Django logs.
- Are there any settings that need to be set to make this work?
There shouldn't be as long as the list and archiving work.
Note, a user can select 'Use email software' when replying which should open a composition dialog in their email client to post a reply yto the list.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Mailman-users mailing list -- mailman-users@mailman3.org To unsubscribe send an email to mailman-users-leave@mailman3.org https://lists.mailman3.org/mailman3/lists/mailman-users.mailman3.org/
On 7/26/22 07:39, Jeff wrote:
I am finally getting around to revisiting the problems I have been having with replying or posting through the web of my Mailman 3 installation. Posts or replies simply disappear. Here is the Django log section from when I did a test post today:
[26/Jul/2022:10:19:22 -0400] "GET /3.1/users/30a0c1ee3d8c4c9681cc73ad25c9b00b HTTP/1.1" 200 388 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/users/30a0c1ee3d8c4c9681cc73ad25c9b00b/addresses HTTP/1.1" 200 824 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "POST /3.1/members/find HTTP/1.1" 200 90 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "POST /3.1/members/find HTTP/1.1" 200 1195 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/addresses/address@domain.com HTTP/1.1" 200 348 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/addresses/address@domain.com HTTP/1.1" 200 348 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/lists/listname.lists.domain.org HTTP/1.1" 200 480 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/lists/listname@lists.domain.org/config HTTP/1.1" 200 3878 "-" "GNU Mailman REST client v3.3.3" [26/Jul/2022:10:19:22 -0400] "GET /3.1/lists/listname.lists.domain.org/member/address%40domain.com HTTP/1.1" 200 544 "-" "GNU Mailman REST client v3.3.3"
These definitely look like messages from mailman.log, not Django's log.
There should be a message like
Jul 26 17:53:33 2022 (2868) ACCEPT: <165888320457.2073.7552187924254439941@msapiro.net>
preceded by a GET for the poster and followed (not necessarily immediatly by a message like
Jul 26 17:53:34 2022 (2865) HyperKitty archived message <165888320457.2073.7552187924254439941@msapiro.net> to https://msapiro.net/archives/list/list@example.com/message/FF35XYJNXTCDX5FWW...
The last message above may be the GET for the poster, but if the others are missing, it's not surprising as the message wasn't sent.
There may be something useful in Django's log. This is the file defined in the LOGGING dictionary in the settings file as ['handlers']['file']['filename'].
Normally, nothing is logged there for a web reply, but some error might be logged there.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
participants (2)
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Jeff -
Mark Sapiro