Dear Mailman Supporters,
I participate in a professional forum run on Mailman. It serves a small nonprofit mutual benefit organization with possibly fewer than 50 members.
Messages that I post to the forum have been taking as long as 48 hours to come back to me. The issue is not new and AFAIK no one has been messing with the settings. But the issue seems to have been becoming more and more severe in recent weeks.
Perhaps because of such delays, I also sometimes see responses to other posts before I see the original post. It takes extra time to understand the context when that happens. People's time gets wasted answering questions that have already been answered without their knowledge. It's just frustrating all around.
The email address from which messages are sent is not in the list of email addresses maintained in the hosting account cPanel. There seems to be one by the name "relay" that is being used by Mailman.
I actually don't know which version of Mailman is installed. I'm hoping it's the more recent of the two options so I optimistically joined this particular list.
The hosting service tech support can't help because they can't see the forum email address or its logs. At least that's what they say.
Tech-support also tells me that they routinely do load-balancing and the server should not be excessively busy.
It should certainly not take 48 hours to send an email message to 50 recipients. It shouldn't even take more than an hour, because the system is set to send messages at least once per hour -- maybe even every 10 minutes -- and the whole queue should be able to be handled in one sending cycle ... right?
A contract tech support guy has suggested that it might solve a problem if we started spending $100-$150 per month on a dedicated server. I think that is a wrongheaded suggestion. If the organization had thousands of members, it would make more sense. But throwing money at the problem if something is simply not set up right, or some critical file is corrupted, is not the right solution. Set the broken bone correctly first, THEN inject stimulants and send the player back out onto the field. :-)
Thanks in advance for any help!
Gregg Roberts http://legalsupport-sc.com Legal Support Services of Southern California 43430 E. Florida Ave #F-293 Hemet CA 92544 951-330-4450
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