18 Mar
2022
18 Mar
'22
3:47 a.m.
Hi everyone, we're going to be using a Mailman3 list for the purpose of providing email support. So:
- Anyone can post to the list
- Agents will reply to the poster to receive support, and the reply must go back to the original poster (the client) and the mailing list for other agents to see
- The poster's replies will be sent to the mailing list (so other agents can see) as well as to the agent who initially replied to the initial posting
Is there any way to accomplish this? Right now, if the agent replies to the client's email correctly but the client doesn't hit "Reply All" the email is only sent to the agent that initially took the "case" and the other agents aren't aware that there was a response.
Thank you,
Matt
Matthew R, AD, FSEN, FSO, FSCR
Chief Director of Engineering & Chairman of the Board of Directors
Library of Code sp-us
matthew@staff.libraryofcode.org
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